Shopping Support

Our promotions are designed to enhance your shopping experience while offering added value through thoughtful incentives and special programs. To ensure fairness and clarity, certain conditions apply across all promotional offers. Items purchased as part of a sale are considered final and cannot be returned or exchanged. Promotional offers cannot be combined, and only one promotional code may be applied per order. Introductory discounts for new subscribers are valid for a single use on a qualifying first order and cannot be reused. Complimentary items included with select promotions are subject to availability and may not be combined with other offers.

From time to time, qualifying online orders may include complimentary benefits such as free shipping or free sample items. These offers typically apply only within designated regions and are limited to one per order. When samples or complimentary items are offered, they are provided while supplies last and cannot be exchanged, returned, or redeemed for cash or credit. If a specific sample becomes unavailable, it may be substituted with another item of comparable value. These offers are non-transferable and may be modified or discontinued at any time at the brand’s discretion.

Certain promotions include exclusive gifts with purchase when a minimum order value is reached. These gifts are provided as a courtesy and are subject to availability. They cannot be redeemed independently, transferred, or applied to previous purchases. Promotional gifts are offered for a limited time and may change without prior notice.

Gift services are available on select items to elevate special occasions. Hand-wrapped gift presentation may be offered for an additional fee and may require extra processing time to ensure quality. Gift wrapping typically includes premium materials and a personalized note option, with each item wrapped individually. Once an order is placed, gift wrap selections and messages cannot be altered. Gift services are final sale and are not eligible for returns or discounts, and availability may be limited by location.

New customers who join the mailing list may receive a welcome offer for use on a first qualifying online purchase. This discount generally excludes certain products or custom configurations and is subject to regional eligibility. The welcome offer is not transferable and cannot be applied retroactively. As with other promotions, it may be changed or discontinued at any time.

Custom gift sets are assembled specifically for each order based on customer selection. Because these sets are personalized at the time of purchase, they are considered final sale and are not eligible for returns, exchanges, or discounts. Availability may be limited to certain regions, and configurations cannot be altered after checkout.

Select fragrance purchases may include complimentary accessories, with optional personalization services available for an additional fee. Personalized items require additional processing time due to the handcrafted nature of the service. Because personalization is custom, these items are final sale and cannot be returned or exchanged. Personalized services are typically excluded from promotional discounts and may only be available in certain regions.

Gift cards provide a flexible gifting option and can be redeemed online or in participating retail locations. Digital and physical formats may be offered separately, with fixed denominations available. Gift cards are final sale and cannot be returned or modified once issued. They are excluded from promotional discounts and are subject to availability and regional restrictions.

Subscription programs offer ongoing savings on recurring orders, allowing customers to receive selected products at a set cadence. Subscriptions can be managed, adjusted, skipped, or canceled prior to order processing. Notifications are generally sent ahead of each shipment to allow for changes. Once an order begins processing, modifications may no longer be possible. Subscription discounts may have limitations on combinability and may exclude certain services such as gift wrapping.

Order processing and shipping times vary based on location and shipping method. Orders are processed within a standard business timeframe before being shipped via selected carriers. Both processing and transit times should be considered when placing an order, particularly during peak periods or holidays.

Operational closures may occur on designated holidays, during which orders will begin processing on the next business day. This includes orders with expedited shipping. Customers are encouraged to plan accordingly during these periods.

Customer satisfaction remains a priority, and while certain items are final sale, return options may be available for eligible products under the applicable return policy. Free returns may be offered within defined guidelines. Promotional terms, shipping timelines, and policies are subject to change, and all offers are void where prohibited.