Shipping Policy

Delivery timelines are influenced by a wide range of logistical factors, and as a result, the amount of time it takes for an order to arrive can differ from one shipment to another. Each package moves through a complex transportation system that involves multiple stages, carriers, and facilities. The distance between our fulfillment location and the final destination plays a significant role, as longer routes naturally require more transit time. In addition, carrier capacity, regional demand, peak shopping seasons, and overall shipping volume can all affect how quickly a package progresses through the network. Weather conditions are another important variable, as storms, extreme temperatures, or natural disruptions may slow transportation routes or temporarily halt movement. Under normal operating circumstances, most orders are delivered within an estimated range of ten to twenty business days. This timeframe reflects typical carrier performance and applies only to business days, meaning weekends and public holidays are excluded. While this estimate serves as a general guideline, unexpected events can sometimes cause delays for both domestic and international shipments, even when orders are processed promptly.

Because shipping conditions can change at any point during transit, we are unable to guarantee a specific delivery date for any order. Once an order is confirmed and enters the processing stage, shipping details such as the delivery address and routing are finalized. At that point, changes can no longer be made, and packages that have already entered the carrier’s system cannot be redirected. For this reason, it is essential that customers carefully review all shipping information before completing their purchase. Providing accurate and complete address details helps carriers sort and route packages efficiently, reducing the risk of delays, misdeliveries, or returns caused by incorrect or missing information.

After a package leaves our warehouse, responsibility for its movement rests entirely with the shipping carrier. During transit, shipments may pass through several distribution hubs, each with its own operating conditions. These facilities may experience heavy workloads, staffing limitations, security checks, or weather-related slowdowns, any of which can affect transit speed. In some cases, a package may be temporarily held if the carrier encounters an address issue or requires additional verification before continuing delivery. On rare occasions, an item may become unavailable after an order has already been placed. If this happens, we will contact the customer as soon as possible, remove the unavailable item from the order, and issue a refund for that portion of the purchase.

All orders are shipped with free delivery, regardless of order value or destination. Depending on the carrier and location, delivery may require a signature or the presence of the recipient. If a delivery attempt is unsuccessful, the carrier may attempt to deliver the package again on a later date. However, if multiple delivery attempts fail, the shipment may be returned to us. In such cases, the order will be canceled, and the payment will be refunded to the original payment method. To reduce the chance of missed deliveries, customers are encouraged to monitor tracking updates and ensure availability during the anticipated delivery window.

Order tracking is available through our website at all times. This tracking feature allows customers to follow each stage of the fulfillment process, from order processing to shipment and onward through the carrier’s network. Regular updates help customers stay informed about their package’s progress and provide reassurance while waiting for delivery.

There are certain situations in which an order may not be processed or shipped. These include items that are out of stock, destinations not supported by the carrier, addresses that require a physical location rather than a P.O. Box, or issues related to payment verification. Errors in shipping or payment information can also result in delays or cancellations.

If a customer receives an item that differs from what was ordered, they should contact us promptly to arrange a return and refund. Returns related to sizing are accepted as well, though a new order must be placed for the correct size. If a shipment appears delayed beyond the estimated timeframe, customers should first review the tracking information. If tracking shows no movement or prolonged inactivity, assistance is available by contacting us at voluspaofficial@outlook.com. Our team will review the situation and work to help resolve any issues as efficiently as possible.