Return Policy

Our return policy is designed to give customers ample opportunity to evaluate their purchase and decide whether it meets their expectations. We recognize that occasionally an item may not suit a customer’s needs once it arrives, so we allow returns within thirty days from the date the carrier confirms delivery. During this period, customers may reach out to request a return if they determine the product is not right for them. To be eligible, items must remain in their original condition, which means they should be unused and free from damage, wear, alterations, or modifications. All original components included in the shipment must also be returned. This includes packaging, labels, tags, inserts, seals, protective coverings, and any accompanying documentation or accessories. Products should be carefully repackaged using the original materials to ensure they reach us safely, and a valid proof of purchase, such as an order confirmation email or digital receipt, is required to verify the transaction and process the return properly.

To initiate a return, customers should contact our support team by email at voluspaofficial@outlook.com. Once a request is received, our team reviews the information to confirm that the return meets our policy requirements. If approved, a prepaid return shipping label and instructions will be provided for sending the item back. It is important to follow these instructions carefully, as using a different carrier or altering the shipping method may cause tracking problems, delays, or prevent the return from being properly received. Our support team remains available throughout the process to provide guidance and answer any questions to ensure the return proceeds smoothly.

We recommend inspecting items immediately upon delivery. Prompt examination allows customers to identify potential issues such as shipping damage, defects, or incorrect items. Reporting concerns early helps us respond quickly and determine the best solution, whether that involves a refund, replacement, or alternative resolution. Delayed reports can make it more difficult to verify the original condition, which may slow the return process.

While most items are returnable, some products may be excluded due to hygiene, safety, or special handling requirements. Customers uncertain about a product’s eligibility should contact us before returning the item. For exchanges, the original item must first be returned and approved; afterward, a new order can be placed for the replacement product. This process ensures accurate inventory management and a more efficient experience for all parties.

Customers in the European Union have a fourteen-day cooling-off period allowing them to cancel or return an order without providing a reason. This right is in addition to our standard policy, but the same requirements apply: items must be unused, undamaged, unwashed, and returned with all original packaging and accessories. Proof of purchase is required to process the return under this provision.

Returned items are carefully inspected upon arrival to ensure they meet return conditions. Customers are notified of the outcome, and approved refunds are issued to the original payment method. Refunds are generally processed within ten business days, though timing may vary depending on banks or payment providers. If a refund is not received within fifteen business days after approval, customers should contact us at voluspaofficial@outlook.com for assistance. Our goal is to provide a clear, reliable, and transparent returns experience from start to finish, helping customers navigate the process confidently and efficiently.