Shipping Policy

Delivery times can vary significantly due to numerous logistical and operational factors, which means the arrival of each order may differ. Every shipment travels through a network of carriers, distribution centers, and handling facilities, with the distance from the fulfillment location to the destination influencing transit duration. Other elements, such as carrier capacity, local demand, seasonal peaks, and overall shipping volume, can further impact how quickly a package moves through the system. Weather events, including storms, extreme temperatures, or other natural disruptions, may also slow delivery or temporarily halt transportation. Under normal conditions, most orders typically arrive within an estimated window of ten to twenty business days, excluding weekends and public holidays. This timeframe serves as a general guideline, and while it reflects typical shipping performance, unforeseen circumstances can sometimes extend delivery for both domestic and international orders.

Because factors affecting shipping can change throughout transit, specific delivery dates cannot be guaranteed. Once an order is confirmed and processing begins, shipping information—including the delivery address—is finalized, and packages already in the carrier’s system cannot be rerouted. Customers are therefore encouraged to review all shipping details carefully before completing a purchase. Providing accurate, complete address information helps carriers route packages efficiently and minimizes the risk of delays, misdeliveries, or returns caused by incorrect or missing details.

After a package departs the warehouse, the shipping carrier assumes responsibility for its movement. Shipments may pass through multiple hubs, each subject to operational constraints such as heavy workloads, staffing limitations, security screenings, or weather-related slowdowns. In some situations, a carrier may temporarily hold a package if additional verification is required or if there is an address-related issue. On rare occasions, items may become unavailable after an order has been placed. If this occurs, we will notify the customer, remove the item from the order, and issue a refund for that portion.

All orders are shipped free of charge, regardless of order value or destination. Depending on the carrier and location, delivery may require a signature or the recipient to be present. If an initial delivery attempt is unsuccessful, carriers generally attempt redelivery on a subsequent date. However, if multiple attempts fail, the package may be returned to us, resulting in order cancellation and a refund to the original payment method. To reduce the risk of missed deliveries, customers should monitor tracking updates and ensure someone is available during the expected delivery window.

Tracking is accessible at any time through our website, allowing customers to follow their order from processing through shipment and through the carrier’s network. These updates provide insight into package progress and offer reassurance while waiting for delivery.

Certain circumstances may prevent an order from being processed or shipped. Examples include items that are out of stock, unsupported shipping destinations, addresses that cannot accept packages such as P.O. Boxes, or payment verification issues. Errors in payment or shipping information can also lead to delays or cancellations.

If a customer receives an incorrect item, they should contact us promptly to arrange a return and refund. Exchanges for size adjustments are accepted as well, though a new order must be placed for the replacement. If a shipment appears delayed beyond the expected timeframe, customers should first consult the tracking information. If the package shows no progress or prolonged inactivity, assistance can be obtained by contacting us at voluspaofficial@outlook.com, and our team will work to resolve the situation efficiently.