Shopping Support

Promotional offers are created to enhance the shopping experience by providing added value through special incentives and limited-time programs. To maintain consistency and fairness, specific terms apply to all promotions. Items purchased during a sale are considered final and are not eligible for return or exchange. Promotions cannot be combined, and only one promotional code can be used per order. Discounts for new subscribers apply only to a single qualifying first purchase and cannot be reused. Complimentary items included with certain promotions are subject to availability and cannot be combined with other offers.

Occasionally, online orders that meet qualifying criteria may include complimentary benefits such as free shipping or bonus sample items. These offers are generally limited to specific regions and are restricted to one per order. Complimentary items or samples are provided while supplies last and cannot be returned, exchanged, or redeemed for cash or credit. If a particular sample becomes unavailable, it may be replaced with an item of comparable value. These offers are non-transferable and may be modified or discontinued at any time at the company’s discretion.

Certain promotions provide exclusive gifts when an order reaches a minimum value. These items are offered as a courtesy and are limited in quantity. Promotional gifts cannot be redeemed separately, transferred, or applied retroactively to previous orders. They are available for a limited time and may change without prior notice.

Gift services are offered for select items to elevate special occasions. Hand-wrapped options may be available for an additional fee and may require extra processing time to ensure quality. Wrapping typically uses premium materials and allows for a personalized note. Once an order is submitted, selections for gift wrap and messaging cannot be changed. Gift services are final sale, ineligible for returns or discounts, and availability may vary by region.

New subscribers to the mailing list may receive a welcome offer for use on a first qualifying online purchase. This offer may exclude specific items or configurations and is subject to regional eligibility. The discount is non-transferable and cannot be applied retroactively. Like other promotions, the welcome offer may be altered or discontinued at any time.

Custom gift sets are created according to customer selections and are prepared at the time of purchase. Because they are personalized, these sets are final sale and cannot be returned, exchanged, or discounted. Availability may be limited to specific regions, and the configuration cannot be changed after checkout.

Certain fragrance purchases may include complimentary accessories, with optional personalization available for an additional charge. Personalized items require extra processing time due to the handcrafted nature of the service. Because these items are customized, they are final sale and cannot be returned or exchanged. Personalization services are typically excluded from promotional discounts and may be available only in select regions.

Gift cards offer a flexible gifting option and can be redeemed online or at participating retail locations. They are available in digital or physical formats and in fixed denominations. Gift cards are final sale, cannot be returned or modified, are excluded from discounts, and are subject to regional availability.

Subscription programs provide ongoing savings for recurring orders, allowing customers to receive selected products at a set schedule. Subscriptions can be managed, skipped, or canceled before the order is processed. Notifications are generally sent prior to shipment to allow adjustments. Once processing begins, changes may no longer be possible. Subscription discounts may have limitations on combining with other offers and may exclude additional services such as gift wrapping.

Processing and shipping times vary depending on location and method selected. Orders are typically processed within standard business timeframes before being shipped through designated carriers. Customers should account for both processing and transit times, especially during peak periods or holidays. Operational closures may occur on holidays, during which orders will begin processing on the next business day, including expedited shipments.

Customer satisfaction remains a priority. While some items are final sale, returns may be possible for eligible products under the return policy. Free returns may be available within defined conditions. Promotional terms, shipping timelines, and all offers are subject to change and are void where prohibited.